Front of Basingstoke station in summer. Two men are walking across the forecourt.

Station improvement programme

Our investment in your travel

Our customers sit at the heart of everything that we do. So, we’re investing £90M to enhance station facilities across our network. Coupled with the hundreds of millions that we're investing in new and refurbished trains this will improve your experience and help make our network your first choice for travel.Graphic - Title: £90 million; Body: £90 million in station investment 

We are planning to deliver hundreds of projects during our franchise. This includes:

  • Fitting new ticket gates at over a dozen stations to improve safety and reduce anti-social behaviour.
  • Installing 280 new benches to make our stations more comfortable.
  • Improving Wi-Fi coverage so that our customers can use their travelling time to surf the net, keep up to date on social media or to catch-up on work.
  • Providing an extra 1,500 car parking spaces.
  • Making several stations more accessible including Pokesdown and Chessington South.
  • Refurbishment of existing and new waiting rooms and toilets.
  • New waiting shelters and extending existing canopies.
  • Over £1m invested in Photo Voltaic energy schemes as well as renewing all light fittings with LED as part of a significant sustainability investment.
  • Making more station facilities such as toilets and lifts available to customers when stations are not staffed
  • Introducing technology in car parks to ease paying for parking and ensuring customers can tell if spaces are available before they set out from home.
  • Significant enhancements to platform customer information screens displaying real time information from new trains about where vacant seats are available and where facilities can be found on the train.
As well as this investment we are working with partners to deliver a new accessible bridge at Syon Lane and significant cycle parking facilities at Richmond, Fleet and Salisbury.