If you travel by train and need assistance, our staff will continue to provide help so that you can get to your destination safely.
While it is not a requirement to book ahead, we strongly recommend that you contact us on 0800 5282 100 to discuss your journey as soon as possible. You can find out more on our Passenger Assist page.
If you require assistance, we're asking our station colleagues to speak to you to understand what help you need whilst minimising contact with you.
For example, if you need to use a lift, it may be our colleague will assist you into the lift but they may not accompany you into the lift.
In addition, our colleagues have been given access to extra personal protective equipment (PPE). For example, colleagues are provided with plastic gloves which can be used when pushing wheelchairs, while plastic sleeves are available for staff to utilise when assisting a customer who has sight loss. All station colleagues are required to wear face coverings, apart from those who are exempt.