We've put together a list of the most common questions asked about travelling during the Coronavirus pandemic. We update the list regularly with new information, but if you can't find what you're looking for, you can try our more general frequently asked questions, or get in touch with our customer service team.

Who should and shouldn’t travel by train?
What do rail staff do to make sure people wear face coverings on trains and on stations?
Why are people allowed on my train without face coverings?
Is help still being provided – such as Passenger Assist?
Are waiting rooms still open at stations?
Are toilets still open on trains and at stations?
How can I buy a ticket?
Will you have hand sanitiser I can use at stations and on trains?
Do I need to reserve a seat?
What if more people turn up than are allowed on? Will I get left behind?
Does Delay Repay still apply and are you offering additional compensation?
I’m no longer planning on travelling, can I get a refund of my ticket, season ticket, PlusBus or car park season ticket?
If I need to self-isolate can I still use train services?
If I have coronavirus can I still use train services?
Will there be staff available if I need help?
Are your catering trolleys still in operation?
I have a National Rail Voucher that I have not been able to use and is due to expire, what do I do?
How do I collect lost property?
I have a Railcard which I have been unable to use during the travel restrictions, will there be any changes to the duration of my Railcard so I get the full 12 months usage?