Lost property

We'll help reunite you with your stuff

Due to unforeseen circumstances the lost property office will be closing at 17:00 everyday between Tuesday 18 June to Friday 21 June 2019. 

We have partnered with MissingX, the world's largest lost and found database.

In order to find your lost item, please perform a search of our network first using the date you lost the item.


Register your lost property

Where does lost property go?

It can take up to 7 days for items to reach our Lost Property Office at London Waterloo.

If you leave something on one of our trains, it's normally found at the last stop. This may not always be run by South Western Railway.

Common destinations include:

Location Company Website
Bristol Temple Meads GWR Visit GWR
Dorking Southern Visit Southern
Exeter St Davids GWR Visit GWR
Reading GWR Visit GWR
We'll let you know if you need to contact anyone else.

What happens to lost property?

Anything perishable is disposed of.

Cash is banked and we issue a receipt. You can reclaim your money by cheque, or at the London Waterloo ticket office.

British Passports have to be invalidated and returned to HM Passport Office. Other country's passports are returned to the relevant Embassy or High Commission.

Bank cards are destroyed to protect you from fraud.

Items we can keep are stored securely for 3 months.

Collecting lost property

You can collect your lost property from our Lost Property Office at London Waterloo - there may be a recovery charge to pay which is outlined below.

Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo, SE1 8SE

We are here to help Monday to Friday 07:30 - 19:00. We're closed at weekends and Bank Holidays. 
Between 18 June to 21 June 2019 we will be closing at 17:00 daily. We are sorry for any inconvenience this may cause. 


Having your item sent to you

We can post or courier your item to you, as soon as we receive payment of the postage and any recovery charge.

Contact us...

Search for and register your lost property, click or tap here:

Register your lost property


Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo SE1 8SE

We're here to help Monday to Friday 07:30-19:00. We're closed at weekends and Bank Holidays. 

Tel: 0345 6000 650 option 6


Recovery charges...

We charge for the retrieval of lost property,  which helps us cover the cost of safely storing items. The charges are based on the type of item and are made in accordance with guidelines set by the Nation Rail conditions of travel.  Currently, our lost property office are only able to accept cash payments.

Item Charge
Laptop computers, tablets and video cameras £20
Mobile phones, pages, audio players (ipods etc) and kindles
£10
Jewellery, watches, cameras, games consoles, cycles, clothing, suitcases, rucksaks, briefcases, musical instruments, carrier bags, skis and surfboards  £3
Umbrellas, gloves, hates, scarves, glasses, keys, reading books, filofaxes,  prams/ pushchairs and all other items not listed. £2
 Medicines, children's toys or school work  Free



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