If you need assistance navigating the station or a ramp to get on your train, our passenger assistance service can help. Whether you book assistance in advance or not, our teams are here to help. Booking in advance with our Assisted Travel service helps to ensure that we can have everything in place to help you. The national booking system operates across the National Rail network.
You can request Assisted Travel at any point before your journey. To make sure we have staff available to help you, we recommend you book 4 hours in advance. If your journey takes you across multiple train companies, we recommend booking by 22:00 (10.00pm) the day before you travel.
Get in touch with our station staff at staffed stations once you've arrived, and we'll take care of the rest. If you're at an unstaffed station, make your way to the platform, and we'll do our best to let the on-board team know you're boarding. Give yourself plenty of time when you arrive so that we can make sure you're in the right place on the platform to board the train.
To make an Assisted Travel booking, contact our Assisted Travel team 24 hours a day, every day except 25 and 26 December:
- Call 0800 52 82 100 (freephone)
- Text Relay service 18001 0800 52 82 100
- Through our app
- Fill in the Assisted Travel booking form below
Find out about taking a wheelchair or motorised scooter on the train
If you require these documents in any other format (for example large print or braille) please get in touch with our customer service team.
Get 1/3 off train tickets for yourself and a friend at any time with a Disabled Persons Railcard.