If you need assistance navigating the station or a ramp to get on your train, our passenger assistance service can help. Whether you book assistance in advance or not, our teams are here to help. Booking in advance with our Assisted Travel service helps to ensure that we can have everything in place to help you. The national booking system operates across the National Rail network.
You can request Assisted Travel at any point before your journey. To make sure we have staff available to help you, we recommend you book 12 hours in advance, or for journeys between the stations below, at least 4 hours in advance (for travel between 06:00 and 22:00).
- Basingstoke
- Bournemouth
- Clapham Junction
- Earlsfield
- Feltham
- Guildford
- Kingston
- London Waterloo
- New Malden
- Norbiton
- Portsmouth & Southsea
- Portsmouth Harbour
- Putney
- Queenstown Road
- Raynes Park
- Richmond
- Salisbury
- Southampton Central
- Staines
- Surbiton
- Twickenham
- Vauxhall
- Wandsworth Town
- Wimbledon
- Winchester
- Woking.
Get in touch with our station staff at staffed stations once you've arrived, and we'll take care of the rest. If you're at an unstaffed station, make your way to the platform, and we'll do our best to let the on-board team know you're boarding. Give yourself plenty of time when you arrive so that we can make sure you're in the right place on the platform to board the train.
To make an Assisted Travel booking, contact our Assisted Travel team 24 hours a day, every day except 25 and 26 December:
- Call 0800 52 82 100 (freephone)
- Textphone 0800 6920 792
- Through our app
- Fill in the Assisted Travel booking form below
Find out about taking a wheelchair or motorised scooter on the train
Read our Disabled People’s Protection Policy - Guide to Policies and Making Rail Accessible – Helping Older and Disabled Passengers
Get 1/3 off train tickets for yourself and a friend at any time with a Disabled Persons Railcard.
